Submit a request
How does Taptap Send work?
Why should I use Taptap Send?
Where can I send money with Taptap Send?
How much can I send?
What if the country I want to send to isn’t covered?
How did Taptap Send start?
Setting up or updating my account
How do I change my email?
How do I reset my password?
How do I change my name or other personal details in the app?
How do I delete my account?
Sending a transfer
How long will my transfer take?
I want to know the status of my transfer -- what should I do
It says in the app that it's not currently possible to send transfers to a certain country or provider -- how will I know when service is restored?
Troubleshooting transfer failures
My transfer to MTN Ivory Coast failed
My transfer to MTN Zambia failed
My Wari recipient didn’t receive a redemption code
My exchange rates and fees
What exchange rate does Taptap Send use?
How much does it cost to send a transfer?
How does Taptap Send make money?
How do referrals work?
I have a referral code - how can I redeem my bonus?
I referred a friend - how do I redeem my bonus?
I need a refund - how can I request one?
Can you send a refund to my debit card?
Can I cancel a transfer?
Is this a safe way to send money?
How is Taptap Send regulated?
Why have you asked me for additional information to confirm my identity?
Can I have more than one account with Taptap Send?
My recipient's experience
How do recipients receive their money?
How will recipients be notified of the transfer?
What is a mobile wallet?
Will there be a fee for the recipient?
Can I pay for the fee?
Getting additional help
Where can I share feedback?