Submit a request
Statements or transfer history
Statements you can get at Taptap Send
Validating your account & Sending documents
Documents we accept at Taptap Send
My place of birth is not available
How to verify your Taptap Send account
What cards can I use at Taptap Send?
How does Taptap Send work?
Why should I use Taptap Send?
Where can I send money with Taptap Send?
What if the country I want to send to isn’t covered?
How did Taptap Send start?
Setting up or updating my account
How do I change my name or other personal details in the app?
Adding/Changing a card
How do I change my email?
How do I reset my password?
How do I delete my account?
Sending a transfer
Sending money to Senegal with Orange Money
Sending money with SOFORT/Klarna (only in Germany)
Sending money to Senegal with Wizall Money
How much can I send
Sending often to the same person? Use our resend feature!
How long will my transfer take?
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I made a mistake while sending money, can you help?
My transfer failed
My transfer is pending, what can you do?
My transfer to a mobile money wallet failed
My Wari recipient didn’t receive a redemption code
What does it mean if there's a problem with my recipient's name?
My exchange rates and fees
What exchange rate does Taptap Send use?
How much does it cost to send a transfer?
How does Taptap Send make money?
How do referrals work?
I have a referral code - how can I redeem my bonus?
I referred a friend - how do I redeem my bonus?
I need a refund - how can I request one?
Can you send a refund to my debit card?
The security of your account
Is this a safe way to send money?
How is Taptap Send regulated?
Why have you asked me for additional information to confirm my identity?
Can I have more than one account with Taptap Send?
My recipient's experience
Recommended Wari pick-up points in Senegal, per region
How do recipients receive their money?
How will recipients be notified of the transfer?
What is a mobile wallet?
Advancing the cashout fee (where applicable)
Getting additional help
Where can I share feedback?