General

Payout country list

• Republic of the Congo
• Sending money to Orange Senegal WITHOUT cashout fees!
• Morocco
• Senegal
• Ghana
• Ivory Coast

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Statements or transfer history

• Statements you can get at Taptap Send

Validating your account & Sending documents

• Why do I need a source of wealth document?
• Documents we accept at Taptap Send
• My place of birth is not available

General questions

• How much can I send?
• Sending money from Canada
• What cards can I use at Taptap Send?
• How does Taptap Send work?
• Why should I use Taptap Send?
• Where can I send money with Taptap Send?

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Setting up or updating my account

• How do I change my name or other personal details in the app?
• Adding/Changing a card
• How do I change my email?
• How do I reset my password?
• How do I close my account?

Sending a transfer

• Step by Step guide - How to complete a transaction with Sofort
• Online Transactions with Postepay
• Sending money to Senegal with Orange Money
• Sending money with SOFORT/Klarna (only in Germany)
• Sending money to Senegal with Wizall Money
• Sending often to the same person? Use our resend feature!

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Transfer issues

• I made a mistake while sending money, can you help?
• My recipient didn’t receive a redemption code
• My transfer failed
• My transfer is pending, what can you do?
• My transfer to a mobile money wallet failed
• What does it mean if there's a problem with my recipient's name?

My exchange rates and fees

• What exchange rate does Taptap Send use?
• How much does it cost to send a transfer?
• How does Taptap Send make money?

Promo Codes and referral

• How do promo codes work?
• I referred a friend - how do I redeem my bonus?

Refunds

• I need a refund - how can I request one?
• Can you send a refund to my debit card?

Security

• What is PSD2, SCA and 3DS2? (for our UK customers only!)
• The security of your account
• Is this a safe way to send money?
• How is Taptap Send regulated?
• Why have you asked me for additional information to confirm my identity?
• Can I have more than one account with Taptap Send?

My recipient's experience

• How do recipients receive their money?
• How will recipients be notified of the transfer?
• What is a mobile wallet?
• Advancing the cashout fee (where applicable)

Getting additional help

• Where can I share feedback?