General

General questions

• How does Taptap Send work?
• Why should I use Taptap Send?
• Where can I send money with Taptap Send?
• How much can I send?
• What if the country I want to send to isn’t covered?
• How did Taptap Send start?

Setting up or updating my account

• How do I change my email?
• How do I reset my password?
• How do I change my name or other personal details in the app?
• How do I delete my account?

Sending a transfer

• How long will my transfer take?
• I want to know the status of my transfer -- what should I do
• It says in the app that it's not currently possible to send transfers to a certain country or provider -- how will I know when service is restored?

Troubleshooting transfer failures

• My transfer to MTN Ivory Coast failed
• My transfer to MTN Zambia failed
• My Wari recipient didn’t receive a redemption code

My exchange rates and fees

• What exchange rate does Taptap Send use?
• How much does it cost to send a transfer?
• How does Taptap Send make money?

Referrals

• How do referrals work?
• I have a referral code - how can I redeem my bonus?
• I referred a friend - how do I redeem my bonus?

Refunds

• I need a refund - how can I request one?
• Can you send a refund to my debit card?
• Can I cancel a transfer?

Security

• Is this a safe way to send money?
• How is Taptap Send regulated?
• Why have you asked me for additional information to confirm my identity?
• Can I have more than one account with Taptap Send?

My recipient's experience

• How do recipients receive their money?
• How will recipients be notified of the transfer?
• What is a mobile wallet?
• Will there be a fee for the recipient?
• Can I pay for the fee?

Getting additional help

• Where can I share feedback?