Why do you need to verify your account?
At Taptap Send, ensuring our users’ safety is the top priority for us. This is why we ask every user to verify their identity.
What do you need to do?
Please upload through the app:
- A government-issued identification document (ID): containing your name, your photo, your date of birth. The ID needs to be valid and not expired.
- A selfie. Please make sure that we can clearly see your face, no blurs nor glare.
The verification will also raise your sending limits and improve your experience using Taptap Send.
How do you upload a document?
1- Open the Taptap Send application and log in to your account
2- Tap on the message in the app that says you need to upload ID. (If you have already submitted the document and it was not accepted the first time, please see below for re-submission.)
3- Just follow the flow and let the platform guide you. We use a secure, third-party platform to verify your information.
Please see here for a step-by-step tutorial on how to upload your ID.
What if there was an issue with the documents you sent?
In most cases, it only takes a moment to verify account and remove the sending limit for our users. We aim to review your documents on the same day.
In case there's something wrong, we will inform you via email with a detailed explanation of what we need to receive. Please check your email for instructions.
At this point, you may also re-submit a new document via the app: Open the ≡ Menu in the upper left hand corner of the app and select "Upload other documents", or contact our Support team for help.
What document do we accept?
For senders in Europe, UK and Canada: we accept:
- Passport: all countries
- National ID: from EU/CA + some payout countries
- Resident permits: from EU + CA + UK
- Travel visa: from EU + CA + UK
- Driving licenses: EU + CA + UK
For senders in the USA, we accept:
- Passports/passport cards (US or destination country passport)
- US driving license
- US permanent resident card
- Other US government-issued cards (incl. military ID, visa, employment authorisation card, refugee document)
Please note that we would not accept any non-US ID documents, except for some destination country passports.
For senders in UAE, we accept:
- Emirates ID only
To be accepted, the document must:
- clearly show your picture, and full name as registered in our system,
- be fully shown in a picture,
- be readable and fully shown in the image you upload,
- be taken in colour.
Example:
Documents we cannot accept
- Any document that does not show a photograph
- Any document that does not show a full name as registered in our system.
- Any document that is worn, torn, scuffed, scarred or otherwise damaged in such a manner that it renders any part of the text on the ID document illegible or renders any part of the photograph as unrecognisable.
- Employee ID/badge
- Screenshots of any of the acceptable forms of photo identification
- A PDF format of any of the acceptable forms of photo identification
- Black and white picture of any of the acceptable forms of photo identification
- A photocopy of any of the acceptable forms of photo identification
- Blurry picture of any of the acceptable forms of photo identification
- Cropped picture of any of the acceptable forms of photo identification
- Expired documents (unless extended by the relevant authority)
Examples: