Please note that at this time, you can always get your full transfer history via the App at any time. Simply open the Menu, then select "Account" and "Transfer history". Your wallet loads are available by selecting “Add Funds” on the home screen. [Once built – You can access your monthly Wallet statements by opening the Menu, then select “Account” and “Wallet statements”.]
How can I get a monthly statement?
At the beginning of each month you automatically receive via email a statement with a recap of all the transactions you made.
If you want to unsubscribe, please email our Support team at support@taptapsend.com. Please note, we may not be able to unsubscribe you if we are required to send the statement by law.
How can I get an annual statement?
As per the monthly statement, every January you will automatically receive your full transfer history via email with the recap of all the transactions made in the 12 previous months.
How can I get the receipt of my latest transfer?
You can access the receipt from the App by selecting the transfer in your transfer history.
To contact our Support: in the app, click the menu icon on the top left and select “Help and Feedback”. You can also send us an email at support@taptapsend.com
How can I obtain a list of all the transfers made to a specific recipient?
This is not a feature available directly yet but again we are happy to help! If you would like to get all the receipts or a full list of all the transfers made to a specific recipient please contact our Support team specifying the name of the recipient and the period you need.
To contact our Support: in the app, click the menu icon on the top left and select “Help and Feedback”. You can also send us an email at support@taptapsend.com
My bank does not want to release my funds, can I obtain an official document from Taptap Send to unblock the situation?
We surely can help you with that, please send us an email at support@taptapsend.com specifying which is the transaction you need help with, and we will provide you with the correct documentation for you to forward to your bank to release the funds.