Note: if you are a Google sign-in or an Apple sign-in user, the following does not apply as you will automatically connect to Taptap Send via Google or Apple.
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You have forgotten your password? Do not worry: it is really easy to reset your password!
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Open the app and press “Log in” on the main screen
- On the next screen you will see your email address auto-populated at the top (make sure this is the correct email associated with your Taptap Send account)
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Tap on “Forgot password?”
As soon as you confirm your email address, a link to reset your password will be sent to your email inbox - please check the spam folder if you cannot find it in your Inbox.
- Open the link from your phone
- Click on the big green button that says "reset password" to prompt the change
If the link does not work properly, you can also click on the second link we added in the email.
If nothing works still, please contact our Support team, we will be happy to assist you!
Note: we will also ask you to verify each transfer you are sending using your password, if you forgot it at that stage, you can follow the exact same process by clicking on "password forgotten" feature.
This does not apply to our Google and Apple sign-in users, as they dont use passwords directly with us.