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Enabling Biometrics
At Taptap Send, ensuring the security of your account is our highest priority. You...
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How much can I send?
The amount that you can send depends on the country and provider you send to. Plea...
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How does Taptap Send work?
Taptap Send allows you to send money from your debit card to mobile money in Afric...
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How to verify your Taptap Send account
Why do you need to verify your account? At Taptap Send, ensuring our users’ safe...
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What is the Ghana Gov’t E-levy?
On the 1st of May 2022, the Government of Ghana implemented the new e-levy law o...
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My transfer still hasn't arrived
We are sorry if your transfer hasn't arrived. We know how important it is for yo...
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My transfer failed
There are multiple reasons why a transfer may fail. You can see some of the most c...
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Payment verification issue (3DS): Why did my transfer not go through?
We are happy to provide more information about validating your transfer with 3D ...
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How do promo codes work?
There are different ways you can use promo codes at Taptap Send: You refer a frie...
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What is a mobile wallet?
Mobile wallets are offered by mobile network providers (like MTN) in many African ...
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