If your transfer to a mobile money wallet failed, you may be able to resolve the issue with the help of the recipient. Please find steps for common errors below:
- The recipient's mobile money wallet may be full or unable to hold your entire transfer. Please have them check their balance and wallet maximum limit – they may be able to increase their limit by visiting a mobile money agent or contacting the Mobile provider
- Ask the recipient to contact their Mobile Provider and make sure they have an active mobile money account and it has not been suspended
Contact us at firstname.lastname@example.org if you need more assistance and tips for your recipient.