How can you send money to Brazil?

You can send money to Pix wallets.


How much will you pay to send to Brazil?

We will simply charge a small % on the exchange rate and will not charge any extra fees at all.


How much can you send?

You can send up to 10,000 BRL per transaction (subject to your other sending limits here).


If you sent money to the wrong person or to the wrong number, what can you do?

We cannot modify or refund Pix transfers once they are processed, so it's very important to make sure that the details are correct.

It is important to always double-check before sending your transfer to make sure the details are accurate. Taptap Send allows editing everything until the very last step for that reason.


Can my recipient refund the money by sending it back to Taptap Send via reversal transaction?

No. If a recipient attempts to send us funds directly via reversal transaction (partial or full), we have no way of capturing these funds and they may be lost completely.



Tips for the recipient

Your recipient should never send money back directly to Taptap Send. If they attempt to send money to us, we may not be able to capture the funds and they may be lost completely.

Recipients can find their Pix key or Pix ID by following these steps:

  1. Open the Pix wallet app or access the Pix section within their banking app or payment service provider's app.
  2. Look for the settings or profile section. It is usually represented by an icon or labeled as "Profile," "Settings," or account name.
  3. Within the settings or profile section, they should find their Pix key or Pix ID displayed. It is a unique combination of letters, numbers, or both, typically resembling an email address or a username.
  4. If recipient is unable to locate their Pix key in the settings or profile section, try looking for a specific Pix or payments-related section within the app. Look for options like "My Pix," "My Account," or "Pix Details." Recipient's Pix key may be displayed in this section.
  5. In case they are still unable to find their Pix key, it is recommended to contact their financial institution, payment service provider, or the customer support of the app they are using. They will be able to provide them with specific instructions or directly assist them in retrieving their Pix key.
  6. Ask them to treat their Pix key as sensitive information and keep it secure. Avoid sharing it with unauthorized individuals.

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