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Taptap Send wallet

What is the Taptap Send wallet?

The Taptap Send wallet gives you the ability to convert now and send later, locking in great rates even if you don’t need to send today.

The wallet also allows you to build up your funds until you need to send a big transfer.

What is Taptap Send wallet for?

You can use it to decide when to lock in a rate or put money aside before you need to send.

For example, if you need to send money at the end of the month, and believe today’s rate is great, you can convert and know you have the rate locked in, without worrying.

Or if you want to set the money aside so you don’t spend it, then you can load your wallet now and send it when you need to.

The wallet lets you decide when you want to convert and how you want to budget, and when you want to send.

 

How to create a Taptap Send wallet?

It’s very simple! If the wallet is an option for you in your country and in the currency you send money to, you will see the option displayed on the main home screen of the app.

At this time, this feature is only available for some currencies and countries. More currencies are being added all the time, so consult the app or contact us to determine if the currency has been enabled. We will release it to more users and more currencies very soon! 

Please note that it may take a few hours for your wallet to be fully ready once you have loaded it with credit. Once your wallet is created, it will be visible directly from the home screen.

 

Who can have a Taptap Send wallet?

  • Only users who have a verified account (Submitted ID + Seflie) can have a wallet
  • Users who have already sent money in the currency available

 

Use your Taptap Send wallet as a payment method

When your wallet is loaded with funds, you can decide to send transactions with these funds at your earliest convenience. You may also choose to send with a different payment method, depending on what is available in your country. 

 

If your wallet does not hold enough funds to pay for the transaction, the option will be greyed out. You can decide to load your wallet with more funds if you wish.

 

Please follow these detailed step-by-step instructions to complete your transfer:

  • Open the app.
  • Initiate a transfer by selecting the amount.
  • Press "Next" and enter the details of the recipient.
  • On the next screen, tap on "Change" to select your wallet
  • Once selected, tap on "Pay with" to complete the transaction.

 

How to load your Taptap Send wallet?

Follow these detailed step-by-step instructions

  • Select “Add money” from the home screen 
  • Select the wallet currency that you would like to load
  • Type the amount you want to load
  • Click on “Continue”
  • You are presented with a summary of the transaction 
  • Click on “Confirm and fund wallet”
  • Enter your password or use your face/fingerprint authentication 
  • Go through 3DS if prompted (security step to verify the transaction) 
  • You will see a final confirmation of how much was loaded into your wallet!
  • Your Transaction will be identified with a specific reference number and you will see your transaction displayed in your wallet load transfer history on the "add funds" screen.

Note: We set maximum balances on wallets that vary by currency and geography. If you try to load more than the maximum balance, you will be informed of it. The maximum balance is also displayed on the wallet load screen of the app under “Wallet capacity”.  

 

How to request a refund?

You can withdraw the funds you have available in your wallet at any time. You can either prefer to withdraw the total amount available or only a percentage. It is entirely up to you! Bonus credits added to your wallet are not refundable.

 

What happens if the rate changes?

The value of your money remains the same in the wallet currency, keeping locked in the rate at which you initially loaded it. There are no fluctuations or changes in its worth in the wallet currency. If you decide not to send the money in your wallet, you can withdraw it in your original currency, but it is converted at the rate at the time that you withdraw. So if you load your wallet, the rate changes, and you try to withdraw it back to your bank account, you may not get back the same amount that you originally loaded.

 

Taptap Send wallet and sending limits

Please note that the amount loaded to your wallet will count towards the calculation of your internal Taptap Send limits. Please visit this article to find more details about these limits here.

The amount sent via your wallet does not count towards some of these limits (only the load of funds as described above is taken into account).

 

Additional info about the Taptap Send wallet

Is using the Taptap Send wallet safe?

Yes!t for several reasons:

  • We follow respectfully the regulations in place in each location where we operate, including rules on keeping your money separate from our own and secure.
  • You can withdraw your funds at any time.

Do you earn interest on Taptap Send wallet balances?

Unfortunately, by the regulations on wallets, we cannot pay interest.

 

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