Noticed an error after sending? Here's what we can do to help and what to expect.
I sent to the wrong phone number or account
The transfer hasn't been delivered yet
Get in touch with us through the app straight away, speed is everything here. In most cases we are not able to cancel a transfer once it's been sent, but there are occasional exceptions. We'll check what's possible and let you know immediately.
The transfer has already been delivered
Once funds have reached a recipient we are not able to reverse the transfer. Depending on the partner, we may be able to attempt a recall on your behalf. This isn't always possible, and even when it is, it depends on the recipient's will to return the funds. We cannot guarantee it will succeed. You can also contact the recipient directly to arrange for a solution.
I sent to the right person but entered the wrong name
For mobile money transfers, an incorrect name may or may not affect delivery. It depends on the provider: some need the name to match exactly. If the transfer fails, we will return your money to you. If it's delayed, please wait for it to complete.
For bank transfers, an incorrect name will in most cases cause a problem with delivery. If the transfer fails, your money will be returned to you automatically. If it's delayed, please wait for it to complete.
Refunds are highly unlikely and may take time. You may prefer to contact the recipient directly to arrange for a solution.
I entered the wrong amount
Once a transfer is confirmed, we can't cancel it or change the amount. If the money has already arrived, the best option is to contact your recipient directly.
Cash pickup - special case
If your recipient hasn't collected the cash yet, you may still have options. Check the app first: in some cases you can edit or cancel the transfer directly without contacting us. If you can't, reach out to us straight away.
Still need help? Contact our support team through the app.