In some cases, people's names are recorded incorrectly when they sign up for mobile money. To comply with international anti-money laundering regulations, we require a valid name from your recipient's mobile money provider before we send them a transfer.
If you received this error in the app, your recipient's name, as recorded by their mobile money provider, is invalid. Please ask them to see a mobile money agent, present their ID, and fix the name on their account, then retry to send your transfer.