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Indonesia

How can you send money to Indonesia?

You can send money via Taptap Send to:

  1. Any bank account in Indonesia
  2. To the mobile money wallets
    1. DANA
    2. GoPay
    3. LinkAja
    4. OVO
    5. ShopeePay

How much will you pay to send to Indonesia?

 

All our fees and payment structure is explained in this article here. Please review and select the Indonesia section to get the latest information.

You can also directly check this in the country picker of our website or in the home screen of the app. 

 

How much can you send?

You can send funds up to the maximum limits permitted by our standard sending policies. Please click here to see.

 

What can you do if you send money to the wrong person or to the wrong number?

 

If by mistake, you entered the wrong details, please Contact Us,  will review the situation with you. Unfortunately, the refund is not guaranteed. 

 

Tips for Recipient

 

GoPay


GoPay is deeply embedded into the GoTo ecosystem, making it the premier wallet for booking Gojek rides, ordering food delivery, and purchasing items on Tokopedia. The basic account caps stored value at Rp 2,000,000, while a "GoPay Plus" upgrade bumps the limit to Rp 20,000,000 with an overall monthly inflow cap of Rp 40,000,000. It features a standalone app that is highly popular across both urban centers and Tier-2 or Tier-3 Indonesian cities. It is an ideal target wallet if your recipient frequently uses local ride-hailing services or runs a micro-merchant business.

Contact Details:

  • Call Center: 1500729  
  • Official WhatsApp: +62 823-7275-8875 (Available 24/7)  
  • Email Support: customerservice@gopay.co.id  

Tip: You can also access the "Help" or "Bantuan" section directly inside the GoPay/Gojek app for live ticket tracking.  

 

 

OVO

OVO is a dominant digital payment player heavily integrated into the Grab ride-hailing app and the Tokopedia e-commerce platform. Upgrading to an "OVO Premier" account requires a national ID card (KTP) or passport, expanding the maximum holding capacity from Rp 2,000,000 to Rp 20,000,000. It also features integrated investment products and flexible peer-to-peer transferring capabilities. If your recipient relies heavily on Grab services or likes to hoard points via merchant cashback programs, this is their preferred wallet.

Contact Details:

  • Call Center: 1500696 (Available 24/7)
  • Email Support: cs@ovo.id

 

DANA


DANA operates as a highly versatile digital open-platform wallet that focuses heavily on daily utility bills, phone credit top-ups, and barcode scanning via the national QRIS system. Like its competitors, unverified users are limited to holding Rp 2,000,000, whereas "DANA Premium" users can hold up to Rp 20,000,000 with a monthly transaction ceiling of Rp 40,000,000. It also features a "Premium Mini" variant designed specifically for teenagers under parental supervision. This is the best all-around wallet choice if your recipient just needs to pay regular household expenses.

Contact Details:

  • Call Center: 1500445 (Available 24/7)
  • Email Support: help@dana.id

Tip: DANA features a 24-hour virtual assistant named "DIANA" inside the app that can instantly escalate transaction issues.

 

ShopeePay


ShopeePay is the native digital wallet for Shopee, the largest e-commerce platform in Southeast Asia, giving it massive transaction volume for online shopping. Upgrading to "ShopeePay Plus" unlocks the standard premium tier of Rp 20,000,000, which is necessary if you are sending a larger sum of money. The wallet is deeply tied to aggressive shipping discounts, flash sale promotions, and "SPayLater" credit options inside the app. Select this wallet specifically if your recipient is an avid online shopper or runs an active online storefront on Shopee.

Contact Details:

  • Call Center: (021) 39500300
  • SPayLater Helpline (if tied to a purchase): (021) 8060 4253  
  • Email Support: help@support.shopee.co.id

Tip: The fastest way to resolve a pending ShopeePay transfer is via the 24/7 Live Chat feature located in the "Me" (Saya) tab of the Shopee application.

 

LinkAja


LinkAja is a unique e-wallet backed by a consortium of Indonesian state-owned enterprises (BUMN), including major state banks and Telkomsel. Because of this government backing, it is heavily used for public transit systems, toll roads, state utility bills, and distributing government social assistance. Upgrading to a "LinkAja Full Service" account grants the standard Rp 20,000,000 maximum balance capacity. It is the most practical choice if your recipient lives outside major metropolitan hubs or needs to make government-related transactions.

Contact Details:

  • Call Center: 150911
  • Email Support: info@linkaja.id

Tip: Because LinkAja is state-backed, you can also get direct, physical assistance regarding account blocks at select GraPARI (Telkomsel) customer service centers

 

 

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