Contact Taptap Send Support

There are many ways for you to contact the Customer Support team at Taptap Send! Simply open Menu ☰ in the Taptap Send app and select "Support" to see all available options. Click on the option to contact us directly.

 
Alternatively, you may also find our contact details as below.


When contacting us, please remember: 

  • to use the email address or the phone number you used to sign up for your Taptap Send account. For security reasons, we need to make sure that we speak with the owner of the account,
  • to provide as much relevant information as possible so our team can assist you promptly. For example: your registered information and your transfer details.

 

📧 Via email 

Send us an email at support@taptapsend.com from your registered email address (the email address you used to sign up for your Taptap Send account). We will answer you as quickly as possible.

 

For Europe & UK: we answer emails every day, from 9 am to 6 pm CET.

For the US and Canada: we answer emails every day from 8 am to 5 pm ET.

For the UAE: we answer emails every day from 9 am to 9 pm GST.

 

To find your registered email address (only applicable if you're currently logged in to the app):

  • Open your Taptap Send app and tap on the Menu ☰ (top left of the screen)
  • Your registered email address is displayed right below your name.
    • In case you’d like to change your email, or you no longer have access to that email address, select “Account” in the Menu ☰, scroll down to the “Email” section and edit it. 

 

☎️ Via phone 

Europe

Our team can assist you in multiple languages, from Monday to Friday, from 9 AM to 6 PM (CET).

  • Austria:  +44 1628 969878
    • Support is available in German and English 
    • if your call can't go through, please send us an email instead at: support@taptapsend.com from your registered email address 
  • Belgium: +32 460 20 73 09 (toll-free)
    • Support is available in French, English, Wolof and Arabic
  • France: +33 6 44 64 54 73
    • Support is available in French, English, Wolof and Arabic
  • Germany: +44 1628 969878
    • Support is available in German and English 
    • if your call can't go through, please send us an email instead at: support@taptapsend.com from your registered email address
  • Ireland:+353 18 00 800 876 (toll-free)
    • Support is available 24/7 in English and Twi
    • Support is available Monday to Friday, 8 am to 5 pm in Bengali, Wolof, Urdu & Arabic
  • Italy: +39 02 9475 4016
    • Support is available in Italian, English, Twi, Wolof, Bengali, Urdu & Arabic
  • Netherlands: +44 808 168 7707 
    • Support is available in English, Twi, Wolof, Urdu, Bengali & Arabic
    • if your call can't go through, please send us an email instead at: support@taptapsend.com from your registered email address
  • Spain: +34 518 900 992
    • Support is available in Spanish, English, Twi & Wolof 

 

UAE

UAE: +971 488 200 26

  • Every day from 9am to 9pm in English, Urdu and Bengali
  • Sunday to Friday, 9am to 6pm in Tagalog and Arabic

 

UK

UK: +441917434886 (local number)

  • Support is available 24/7 in English & Twi
  • Support is available Monday to Friday, 8am to 5pm in Bengali, Wolof, Urdu & Arabic

 

US & CAN

We answer your calls 24/7

  • United States: 1 (833) 916-0670 (toll-free) or +1 (484) 662-4114 (local)
    • Support is available in English, Twi & Urdu
  • Canada: +1 (581) 499-9002
    • Support is available in English & French

 

 Via Facebook Message

You can also send us a private message via Taptap Send official Facebook page. Please remember to provide as much relevant information as possible so our team can assist you promptly. For example: your registered information (your name, the email address and phone number used when signed up), and your transfer details.

 

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