How to contact us?
In your app, from the bottom, select "Account" then "Support" to see all available options. Click on the option you prefer to contact us directly.
We display specific and short guidance for you on topics that are relevant to your experience and your potential issues!
We can only support existing customers when they contact us from the app.
Opening hours
- By phone, most lines are opened 24/7 but this may vary by country. Exact opening hours will be displayed in the app
- By email, we answer your request 24/7
Languages
We currently offer assistance in Arabic, Bengali, Creole, English, French, German, Italian, Portuguese, Spanish, Tagalog, Twi, Urdu, Wolof.
Available languages will vary by country and you will be able to select you preferred language directly when calling us.
US
We answer your calls 24/7 at 1 (833) 916-0670 (toll-free) or +1 (484) 662-4114 (local)
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- Support is available in English, Twi & Urdu 24/7
- Support is available in Spanish, Portuguese and Creole from Monday to Friday 9am to 6pm ET
For non existing customers
Send us an email at support@taptapsend.com and our team will assist you with any queries you may have!
Keep your account safe
How to keep your account safe:
🔒 We’ll never ask for your password or full card details: Not by phone, message, or email.
📩 If someone does, it’s a red flag. Don’t reply, report it to us right away at support@taptapsend.com.
📱 Scammers may try to reach out through phone calls, WhatsApp, Facebook, or other apps. Be mindful: Always use the official Taptap Send website – Contact Us, or get in touch with us via the Support section in the Taptap Send app.
If something feels off, even just a little, contact us through the channels above right away. We're here to support you, no matter what.