Contact Taptap Send Support

There are many ways for you to contact the Customer Support Team at Taptap Send! Simply open the app and select "Contact us" to see all options available to you and select the one you prefer! Or if there are technical problems, find how to contact us below:

📧 Via email 

For Europe & UK: we answer emails every day, from 9 am to 6 pm CET.

For US/CAN: we answer emails every day from 8 am to 5 pm ET.

Send us an email at support@taptapsend.com from your registered email address and we will do our maximum to answer you shortly. 

An easy option to send us an email is to open the Menu, then select “Contact us” and to send us an email from there directly.

To check which email is linked to your Taptap Send account, open your Taptap Send application and:

• select the Menu (top left corner where you see the three little lines), 
• Click on it 
• the email you used will be displayed right below your name. If that email is incorrect, please select “Account” - “Email” and edit it

Note: Please, when contacting us, remember to give us as much information as you can so our team will be able to assist you promptly. It's important that we are able to identify precisely the transfer you are referring to, for example.

☎️ Via phone 

Europe

We answer calls from Monday to Friday, from 9 am to 6 pm CET.

• France: +33 6 44 64 54 73 (toll free)
  
  • You can also be assisted in Twi, Wolof and Darija.
• Italy: +39 02 9475 4016 (toll free)
  • You can also be assisted in Twi, Wolof, Urdu and Darija.
• Spain: +34 518 900 992 (toll free)
  • You can also be assisted in Twi, Wolof and Darija.
• Germany: +44 1628 969878 (if your calls can't go through, please send us an email instead)
  • You can be assisted in English only at the moment 
• Netherlands: +44 808 168 7707 (if your calls can't go through, please send us an email instead)
  • You can also be assisted in Twi, Wolof, Urdu and Darija.
• Belgium: +32 460 20 73 09 (toll free)
  • You can also be assisted in Twi, Wolof and Darija.

UK

We answer calls in English 24/7

You can also be assisted in Twi, Wolof, Urdu and Darija from 8 am to 5 pm UK time.

• UK: +44 808 168 7707 (toll free)

US/CAN

We answer calls in English 24/7

• United States: +1 (833) 916-0670 (toll free) 
• Canada: +1 833 371-0577 (toll free) 
  • We assist you in English and in French 24/7

Please use your registered phone number to contact us and refrain from asking a friend or relative to contact us about your account, for security reasons we need to make sure that we speak with the owner of the account.

Via Facebook Message

Our team answers messages every day from 9 am to 6 pm CET (for Europe and UK)  or 8 am to 5 pm ET (for US & Canada). 

Feel free to send us a private message on Facebook, just remember to give us your name, surname, phone number and email address when doing so. We aim to answer you as soon as we can, but the more information you give us at first, the better answer we will be able to provide.

📱Via WhatsApp Message

Our team answers messages every day from 9 am to 6 pm CET (except for the USA and UK)

WhatsApp is available for our customers in the following countries:

• Belgium
• Portugal
• United Kingdom (24/7) 
• United States of America (24/7)
• Canada

To contact us, open the "Support" section in the app" and select "Message via WhatsApp".