There are many ways for you to contact the Customer Support team at Taptap Send!
In your app, from the bottom, select "Account" then "Support" to see all available options. Click on the option you prefer to contact us directly.
We also display specific and short guidance for you on topics that are relevant to your experience and your potential issues!
When contacting us, please remember:
- to use the email address or the phone number you used to sign up for your Taptap Send account. For security reasons, we need to make sure that we speak with the owner of the account,
- to provide as much relevant information as possible so our team can assist you promptly. For example: your registered information and your transfer details.
📧 Via email
Send us an email at support@taptapsend.com from your registered email address (the email address you used to sign up for your Taptap Send account). We will answer you as quickly as possible.
To find your registered email address (only applicable if you're currently logged in to the app):
- Open your Taptap Send app and locate "Account" at the bottom of your screen
- Your registered email address is displayed right below your name
In case you’d like to change your email, “Account”, scroll down to the “Email” section and edit it.
☎️ Via phone
Australia
AU: +61 8 6029 4747 (local number)
- Support is available 24/7 in English & Twi
- Support is available Monday to Friday, 8am to 5pm in Bengali, Urdu & Arabic
Europe
Our team can assist you in multiple languages, from Monday to Friday, from 9 AM to 6 PM (CET).
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Austria: +44 1628 969878
- Support is available 24/7 in German and English
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if your call can't go through, please send us an email instead at: support@taptapsend.com from your registered email address
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Belgium: +32 460 20 73 09 (local)
- Support is available in French, English, Wolof and Arabic
- From Monday to Friday, 9-6
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Croatia: +32 2 620 28 65 (local Belgium number)
- Support is available 24/7 in English & Twi
- Support is available Monday to Friday, 8am to 5pm in Bengali, Urdu
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Finland: +32 2 620 28 65 (local Belgium number)
- Support is available 24/7 in English & Twi
- Support is available Monday to Friday, 8am to 5pm in Bengali, Urdu
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France: +33 6 44 64 54 73
- Support is available in French, English, Wolof and Arabic
- From Monday to Friday, 9-6
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Germany: +44 1628 969878
- Support is available 24/7 in German and English
- if your call can't go through, please send us an email instead at: support@taptapsend.com from your registered email address
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Greece: +32 2 620 28 65 (local Belgium number)
- Support is available 24/7 in English & Twi
- Support is available Monday to Friday, 8am to 5pm in Bengali, Urdu
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Ireland:+353 18 00 800 876 (toll-free)
- Support is available 24/7 in English and Twi
- Support is available Monday to Friday, 8 am to 5 pm in Bengali, Urdu & Arabic
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Italy: +39 02 9475 4016
- Support is available in Italian, English, Twi, Wolof, Bengali, Urdu & Arabic
- From Monday to Friday, 9-6
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Netherlands: +44 808 168 7707
- Support is available 24/7 in English and Twi
- Support is available Monday to Friday, 8 am to 5 pm in Bengali, Urdu & Arabic
- if your call can't go through, please send us an email instead at: support@taptapsend.com from your registered email address
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Spain: +34 518 900 992
- Support is available in Spanish, English, Twi & Wolof
- From Monday to Friday, 9-6
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Slovakia: +32 2 620 28 65 (local Belgium number)
- Support is available 24/7 in English & Twi
- Support is available Monday to Friday, 8am to 5pm in Bengali, Urdu
UAE
UAE: +971 488 200 26
- Every day from 9am to 9pm in English, Arabic, Urdu and Bengali
- Every day from 9am to 6pm in Tagalog
UK
UK: +44 191 74 34 886 (local number)
- Support is available 24/7 in English & Twi
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Support is available Monday to Friday, 8am to 5pm in Bengali, Urdu & Arabic
US & CAN
We answer your calls 24/7
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United States: 1 (833) 916-0670 (toll-free) or +1 (484) 662-4114 (local)
- Support is available in English, Twi & Urdu 24/7
- Support is available in Spanish, Portuguese and Creole from Monday to Friday 9am to 6pm ET
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Canada: +1 (581) 499-9002
- Support is available in English & French
Via Facebook Message
You can also send us a private message via Taptap Send official Facebook page
We will be happy to answer any generic questions you may have.
if your question is about your account, please contact us via the app, under "account" and then "Support".