How do I see my card details?
- To view your card details, simply open the “Card” menu on the bottom nav and press the “View details” button below the card itself. Before your card details are displayed, you will have to authenticate yourself.
- Your card number, expiry date and CVV are all displayed there.
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Make sure no one else can see your card details.
How do I add money to my card?
Simply head to your Taptap Send Multi-currency Wallet and load funds there.
With your Taptap Card, we take care of the currency conversion, allowing you to benefit from Taptap Send’s great rates!
- If you have a wallet with enough money in the currency of your purchase, you’ll pay directly with this wallet so no need to worry about FX rates!
- If you do not have enough balance in a single currency wallet, we will convert funds from your other wallet balance(s) to complete the card payment, using Taptap Send rates* at the time of your card transaction and no added fees! *Where Taptap Send rates are not available, Visa FX rates will be used.
How do I find my card PIN?
From the bottom menu of the app:
- Select “Card”
- Then tap “Manage card”
- Then “View PIN”
- Authenticate yourself and tap on “REVEAL PIN”
- Your PIN will remain displayed for 10 seconds.
Always ensure there is no one around you who could see your PIN. Keep this secure!
How can I see my transactions?
All your transactions are easily found in the “Card” menu under the “Activity” tab. You can also see your transactions on the activity section of our home screen, and on the relevant Wallet Details pages
Can I do cash withdrawals with my card?
At the moment, cash withdrawals are not available.
How do I get a physical card?
We are planning to release a physical card very soon! Stay tuned and we’ll inform you as soon as it is available!
What if I delete the app — do I lose my card?
No, you will not lose your card if you delete or uninstall our app. However we recommend keeping the app installed so you can manage your card settings and monitor your transactions and balance.
I don’t want my card anymore, can I terminate it?
You can terminate your card at any time by:
- Pressing on the “Card” section of our bottom nav
- Tapping on the “Manage” tab on the card page
- Pressing “terminate card”
- Confirm that you would like to terminate your card
- Authenticate yourself