Search

Mali

How can you send money to Mali?

You can send money to Mali to Orange and Wave mobile wallet. 

 

How much will you pay to send to Mali?

European sender: We only charge a small fee (2 EUR), no matter how much you send!

Non European sender: We will simply charge a small % of the exchange rate and will not charge any extra fees at all.

 

How much can you send?

You can send funds up to the maximum limits permitted by our standard sending policies. Please click here to see.

 

If you sent money to the wrong person or to the wrong number, what can you do?

Orange:

If you made a mistake with the recipient’s phone number unfortunately there is nothing we can do as the funds cannot be reversed. The name should not be that much of a problem as long as the phone number is correct.

It is important to always double-check before sending your transfer to make sure the details are accurate. Taptap Send allows editing everything until the very last step for that reason.

 

Wave:

Please always double-check every transaction detail before you send money. We make it easy for you to edit any transfer details before the final payment confirmation step.


If you made an error with the recipient’s information and they have not withdrawn the fund, please send us an email at support@taptapsend.com via your registered email address. We will review the situation with you.

 

Tips for your recipient

Orange Mali
Please find below some useful information to help your recipient cash out the money:

  • Make sure your recipient has registered their Orange wallet. The registration is free and it can be done at any Orange money branch in Mali. It will allow your recipient’s number to be linked to a mobile wallet. 

  • Your recipient can either deposit or withdraw the money. They can also purchase Orange telephone credit, internet packages and Séwa fordaits. Alternatively, they can use the funds to pay their bills. 

  • Your recipient can cash out the funds at an Orange agent by searching the nearest agent in this link.

  • For further assistance, your recipient can contact Orange on Whatsapp at the number  +223 90 111010, or contact them on Twitter, or Facebook. Alternatively, your recipient can contact the Customer Service dedicated to Orange Money 7/7 by calling 37070.

  • And also, if your recipient cannot cash out the funds, it’s always worth trying another branch of an Orange store. 

  • For further information, click here.

Wave

Please find below some useful information to help your recipient cash out the money:

  • Your recipient needs to undergo a verification process with Wave to be able to access the funds

    • Your recipient already has a Wave account:

      • Once your recipient receives the notification that they have received the transfer, they need to go to a Wave Agent with their ID to access the funds. They can also upload their ID directly from the Wave app.

      • Your recipient will see the transaction as “pending” in their transaction history, with a message prompting them to go to a Wave Agent.

    • Your recipient does not have a Wave account
      • If your recipient does not have a Wave account, they will receive an SMS with a code and the same instructions to visit a Wave Agent.

The Wave team will reach out to them or they can call them directly at this number: 80 00 22 21.

  • Your recipient can receive money on their phone app (there's no USSD version) or use a card with a QR code to withdraw from an agent.

  • Your recipient can either deposit or withdraw the money. They can also purchase telephone credit and internet packages. Alternatively, they can use the funds to pay their bills.

Was this article helpful?