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Ivory Coast

How can you send money to CIV?

You can send money to an e-wallet via MTN, Orange or Moov Mobile Money

 

How much will you pay to send to Ivory Coast?

You will pay a flat fee of 2 EUR from Europe.

If you are not sending from Europe, we will simply charge a small % on the exchange rate and will not charge any extra fees at all.

 

How much can you send?

How much you can send depends on the mobile wallet operator you have selected:

 

MTN, Orange and MOOV

  • Max Sending FCFA 1,500,000
  • Max Wallet size is FCFA 1,500,000 but it might also depend on what wallet the recipient has set directly with the operator

 

If you sent money to the wrong person or to the wrong number, what can you do?

 

MTN, Orange and MOOV

If you made a mistake with the recipient’s phone number unfortunately there is nothing we can do as the funds cannot be reversed. The name should not be that much of a problem as long as the phone number is correct. It is important to always double-check before sending your transfer to make sure the details are accurate. Taptap Send allows editing everything until the very last step for that reason.

 

 

Tips for the recipient

 

MTN

Please find below some useful information to help your recipient to cash out money in MTN in Ivory Coast:

  • At the agency, your recipient will have to validate the transaction with the PIN code that he chose when they opened the mobile account and he will receive a SMS with all transaction details;

  • For more assistance, he can call MTN Customer Service at *133#

  • And also, if it doesn’t work in an agency, it’s always worth trying in another one

Orange

Please find below some useful information to help your recipient to cash out money in Orange Money in Ivory Coast:

 

  • The code asked is the secret PIN chose by your recipient when he opened the mobile account;

  • To consult their e-wallet balance and see if the transfer arrived, they can dial #144*52#;

  • If they need more assistance, they can call the Orange Money Customer Service at #144*96#;

  • And also, if it doesn’t work in an agency, it’s always worth trying in another one

 

MOOV

Please find below some useful information to help your recipient to cash out money in Moov in Ivory Coast:

  • To consult their wallet balance to see if the transfer has arrived, they can dial *100#

  • To retrieve money from the bank's ATMs, they can dial *155*8*4#

  • To retrieve money in a Moov agency, they can dial *155*2*1#

  • To retrieve money from abroad, they can dial *155*1*3#

  • For more assistance, they can call Moov Customer service at 1010/1011

  • And also, if it doesn’t work in an agency, it’s always worth trying in another one

 

 

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