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Madagascar

How can you send money to Madagascar?

You can send money to an Orange, Airtel and Mvola Mobile Money Wallet 

 

How much will you pay to send to Madagascar?

We will simply charge a small % on the exchange rate and will not charge any extra fees at all.

 

How much can you send?

You can send funds up to the maximum limits permitted by our standard sending policies. To review please click here.

 

What can you do if you send money to the wrong person or to the wrong number?

Orange or Airtel

If you made a mistake with the recipient’s phone number unfortunately there is nothing we can do as the funds cannot be reversed. The name should not be that much of a problem as long as the phone number is correct.

It is important to always double-check before sending your transfer to make sure the details are accurate. Taptap Send allows editing everything until the very last step for that reason.

 

Mvola

Ensuring the accuracy of your transfer details is crucial, which is why it is important to double-check before sending. To provide you with added flexibility, Taptap Send allows you to make edits throughout the entire process until the final step.

If, however, you happen to make an error with the phone number, please don't hesitate to reach out to us. We would be more than happy to assist you in reviewing the situation. To get in touch, please contact us using your registered email address at support@taptapsend.com.

 

Tips for the recipient

Please find below some useful information to help your recipient cashout money in Madagascar:

Airtel

  • For cashing out at the agency, please note that an ID and the secret PIN that your recipient chose when they opened the mobile account will be required
  • For more assistance, your recipient can call the Airtel Tigo Customer Service on 0333300121 or 121 or send an email to 121@mg.airtel.com
  • Your recipient can check the money on their account by dialing *436*5# - their password will be requested
  • if it doesn’t work in an agency, it’s always worth trying another one
  • Their support page can be found here
  • Their Cashout fees can be found here

Mvola

  • If the recipient is an MVola account holder, the money is posted to their MVola account immediately
  • For cashing out at the agency, please note that an ID and the secret PIN that your recipient chose when they opened the mobile account will be required
  • For more assistance, your recipient can call the Mvola Customer Service on 0340000807 or 807 or send an email to service.client@mvola.mg
  • For a detailed Mvola withdrawal process, please visit this link and for the cashout fee please visit this

Orange

  • The code asked is the secret PIN chosen by your recipient when they opened the mobile account
  • To consult their e-wallet balance and see if the transfer arrived, they can dial #144*52#
  • If the cashout doesn’t work in an agency, it’s always worth trying in another one
  • If they need more assistance, they can call Orange Money Customer Service at  + 261 32 32 32 204 from abroad or  032 32 32 204 from another national operator.
  • For direct support with Orange Madagascar, they can also send an email to  Orange Madagascar at contact@orange.mg  
  • Their Cashout fees can be found here

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