Madagascar

How can I send money to Madagascar?

You can send money to an Orange Mobile Money Wallet wallet or to an Airtel Mobile Mobile Wallet

How much can I send?

How much you can send depends on the provider you want to send money to, here are the specifics:

Orange

• Minimum transaction amount is 200 MGA (or 0.05 EUR)
• Maximum transaction amount is 5M MGA (or 1000 EUR)
• Maximum daily amount is 10M MGA
• Maximum weekly amount is 20M MGA
• Maximum monthly amount is 50M MGA

Airtel

• Maximum transaction amount is 5M MGA (or 1000 EUR)
• Maximum daily amount is 20M MGA
• Maximum weekly amount is 60M MGA
• Maximum monthly amount is 60M MGA

I sent money to the wrong number, what can I do?

Orange or Airtel

If you made a mistake with the beneficiary's phone number unfortunately there’s nothing we can do as the funds cannot be reversed. It’s important to always double check before sending your transfer to make sure the details are accurate. Taptap Send allows editing everything until the very last step for that reason.

I sent money to the wrong person, what can I do?

Orange or Airtel

Unfortunately we cannot modify transfers sent to a MM wallet but an issue with the name should not be a problem as long as the phone number is correct.  Please make sure that you enter both the name and the surname of the recipient.

Tips for the beneficiary

Orange

Please find below some useful information to help your recipient to cash out money in Orange Money in Madagascar:

• The code asked is the secret PIN chosen by your recipient when he opened the mobile account; 
• To consult their e-wallet balance and see if the transfer arrived, they can dial #144*52#;
• If the cash out doesn’t work in an agency, it’s always worth trying in another one;
• If they need more assistance, they can call the Orange Money Customer Service at  + 261 32 32 32 204 from abroad or  032 32 32 204 from another national operator.
• For direct support with Orange Madagascar they can also send an email to  Orange Madagascar at contact@orange.mg 

Airtel

 If you need further assistance please do not hesitate to contact us .