How can you send money to Colombia?
You can send money via Taptap Send to Bancolombia and Davivienda bank in Colombia, or to Alamano and Daviplata mobile money wallet. Additionally, you can opt for cash pickup services via Éxito.
How much will you pay to send to Colombia?
We will simply charge a small percentage of the exchange rate and no additional transfer fees.
How much can you send?
You can send funds up to the maximum limits permitted by our standard sending policies. Please click here to see.
What can you do if you send money to the wrong person or to the wrong number?
For cash pickup, if you entered the wrong information of your recipient by mistake, please send us an email at support@taptapsend.com via your registered email address so we can review the situation with you. We might be able to cancel the transaction and refund if the funds have not been picked up or delivered yet. Transactions that have not been picked up for more than 30 days will also be cancelled and refunded to you.
For bank transfers, if you made a mistake with the recipient’s name or bank account, unfortunately, there is nothing we can do as the funds cannot be reversed.
For transfers to Daviplata wallets, if you made an error with the recipient’s information and they have not withdrawn the fund, please send us an email at support@taptapsend.com via your registered email address. We will review the situation with you.
Please always double-check every transaction detail before you send money. We make it easy for you to edit any transfer details before the final payment confirmation step.
Tips for the recipient
If your bank transfer is pending for more than 2 hours, it may be due to some issues on your recipient's end:
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Activation of IMT (International Money Transfer) for Bancolombia:
- Your recipient in Colombia must activate IMT (Abono Automático) for their Bancolombia account to be able to receive any type of international money transfer. This requires communicating with the bank or completing a process on their website. Please follow the instructions here. The process is quite simple and once activated, the money will arrive in a matter of minutes
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Bank limits on receiving remittances:
- Your recipient may have reached the limit set by their bank (Davivienda, Bancolombia) for receiving remittances, preventing them from receiving additional funds. They can contact their bank to review these limits and assist so they can manually approve the transfer.
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Incorrect information on the recipients information:
- If the name of the recipient is incorrectly spelled, has one name or last name missing or the account number is incorrect, this will lead to a manual review from the bank, which can take up to 4 days
If any of these issues are not resolved within 4 days, Taptap Send will automatically cancel the transfer and send the funds back to you.
Éxito
There are no cashout fees with Éxito!
Please find below some useful information to help your recipient to cash out their Exito transfer in Colombia:
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Your recipient can cash out their transfer in any agency of the group Éxito (Éxito, Carulla o Súper Inter)
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Your recipient will need to be 18 years old or older, and to provide:
- Their valid ID transaction number (received via SMS)
- Their valid ID (‘Cédula de Ciudadanía’ or ‘Cédula de Extranjería’ that was issued in Colombia exclusively)
- When cashing out their first transfer your recipient will be asked to fill out and sign a form entitled: “Formulario de Vinculación''.
If your recipient needs further assistance, please advise them to contact Éxito directly.
*Information about the receiving side might be subject to change. Please check the website for the most updated information.
Daviplata
Please find below some useful information to help your recipient to cash out their Daviplata transfer in Colombia:
- Please ask the recipient to open the application, and then select "Más"
- Please ask the recipient to select "Sacar plate" and then follow the instructions on the app
- A code will be sent to the mobile number associated with the account of the recipient and with this you can go to a "Corresponsal Bancario" or "Cajero Automático". The code is valid for 1 hour only.
*This information is subject to change. Please check the Daviplata website for the most updated information.