Colombia

How can you send money to Colombia?

You can send money via Taptap Send to Bancolombia and Davivienda bank in Colombia, or to Alamano and Daviplata mobile money wallet. Additionally, you can opt for cash pickup services via Éxito.

 

How much will you pay to send to Colombia?

We will simply charge a small percentage of the exchange rate and no additional transfer fees.

 

How much can you send?

You can send funds up to the maximum limits permitted by our standard sending policies. Please click here to see.

 

What can you do if you send money to the wrong person or to the wrong number?

For cash pickup, if you entered the wrong information of your recipient by mistake, please send us an email at support@taptapsend.com via your registered email address so we can review the situation with you. We might be able to cancel the transaction and refund if the funds have not been picked up or delivered yet. Transactions that have not been picked up for more than 30 days will also be cancelled and refunded to you.

For bank transfers, if you made a mistake with the recipient’s name or bank account, unfortunately, there is nothing we can do as the funds cannot be reversed.

For transfers to Daviplata wallets, if you made an error with the recipient’s information and they have not withdrawn the fund, please send us an email at support@taptapsend.com via your registered email address. We will review the situation with you.

Please always double-check every transaction detail before you send money. We make it easy for you to edit any transfer details before the final payment confirmation step.

 

Tips for the recipient

Éxito

There are no cashout fees with Éxito!

Please find below some useful information to help your recipient to cash out their Exito transfer in Colombia:

  • Your recipient can cash out their transfer in any agency of the group Éxito (Éxito, Carulla o Súper Inter)
  • Your recipient will need to be 18 years old or older, and to provide:
    • Their valid ID transaction number (received via SMS) 
    • Their valid ID (‘Cédula de Ciudadanía’ or ‘Cédula de Extranjería’ that was issued in Colombia exclusively)
    • When cashing out their first transfer your recipient will be asked to fill out and sign a form entitled: “Formulario de Vinculación''.

If your recipient needs further assistance, please advise them to contact Éxito directly.

 

*Information about the receiving side might be subject to change. Please check the website for the most updated information.

 

Bancolombia A la mano

Please find below some useful information to help your recipient to cash out their Bancolombia A la mano transfer in Colombia:

  • Your recipient should open the application and then select "Retirar plate" or "Mover plata"
  • Please ask the recipient to follow the instructions on the app and then select "Generar código"
  • A code will be sent to the mobile number associated with the account of the recipient and with this you can go to a "Corresponsal Bancario" or "Cajero Automático". The code is valid for 30 minutes only.

*This information is subject to change. Please check the Bancolombia website for the most updated information.

 

Daviplata

Please find below some useful information to help your recipient to cash out their Daviplata transfer in Colombia:

  • Please ask the recipient to open the application, and then select "Más"
  • Please ask the recipient to select "Sacar plate" and then follow the instructions on the app
  • A code will be sent to the mobile number associated with the account of the recipient and with this you can go to a "Corresponsal Bancario" or "Cajero Automático". The code is valid for 1 hour only.

*This information is subject to change. Please check the Daviplata website for the most updated information.

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