I didn’t receive a payment - what should I do?
If you or another sender has sent funds to your virtual account details and the funds have not appeared in your GBP or EUR wallet balance, please confirm the following:
The account holder name provided was correct
The virtual account details provided were correct
The size of the payment would not exceed your GBP wallet maximum balance
If you are still having issues, please contact our customer support team and they can assist you.