Please find below some useful information to help your recipient cash out with bKash in Bangladesh.
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The code asked is the secret PIN chosen by your recipient when he opened the mobile account;
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To consult their e-wallet balance and see if the transfer arrived, they can dial *247#
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If they need more assistance, they can call the bKash Customer Service at 16247
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If it doesn’t work in an agency, it’s always worth trying in another one;
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For direct support with bKash Customer Service they can also send an email at support@bkash.com or live chat at https://livechat.bkash.com/