Please find below some useful information to help your recipient cash out with Orange Money in Madagascar;
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The code asked is the secret PIN chosen by your recipient when he opened the mobile account;
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To consult their e-wallet balance and see if the transfer arrived, they can dial #144*52#;
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If the cash out doesn’t work in an agency, it is always worth trying with another one;
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If they need more assistance, they can call the Orange Money Customer Service at + 261 32 32 32 204 from abroad or 032 32 32 204 from another national operator.
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For direct support with Orange Madagascar, they can also send an email to Orange Madagascar at contact@orange.mg