Airtel DRC cashout tips


Please find below some useful information to help your recipient cash out money with Airtel Tigo in DRC:


  • For cashing out at the agency, please note that an ID and the secret PIN that your recipient chose when he opened the mobile account will be required

  • For more assistance, your recipient can call the Airtel Tigo Customer Service at 1211 or send them an e-mail at

  • Your recipient can check the money on his account by dialling *501# - their password will be requested

  • And also, if it doesn’t work in an agency, it’s always worth trying in another one

  • Their support page can be found here


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