Please find below some useful information to help your recipient to cash out the money with MTN Congo:
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Your recipient can either cash out the money or pay bills directly from their phone by dialling *104# and choosing the relevant option.
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You recipient can cash out the funds at an MTN agent by searching the nearest agent in this list.
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They can reset their Momo account pin by dialling *105# and choosing 5 (my account), and then option 5 (Reset pin code).
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For further assistance, your recipient can contact them on Facebook, Twitter or by calling them on WhatsApp at +242 (06 670 01 23) or the number 123.
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Also, if your recipient cannot cash out the funds, it’s always worth trying another branch of an MTN store.