Please find below some useful information to help your recipient cash out the money with Airtel Congo:
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In order to register their phone to Airtel money, your recipient can go to the nearest Airtel store or dial * 128 # and click on ok.
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Your recipient can check their balance by dialling *137#.
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Your recipient can either cash out the money or pay bills directly with their mobile phone through the following services: SNE, SNDE, Canal +, TNT Africa, Startimes.
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Your recipient can type *128*4 # to see on their phone the list of Airtel agencies. The list can also be found here.
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For further assistance, your recipient can contact Airtel support by dialling 121 from an Airtel mobile or (+242) 05 00 00 121. Alternatively, they can contact them via email: serviceclients@cg.airtel.com or contact them on Facebook.
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And also, if your recipient cannot cash out the funds, it’s always worth trying another branch of an Airtel store.