Please find below some useful information to help your recipient to cash out money in Moov in Ivory Coast:
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To consult their wallet balance to see if the transfer has arrived, they can dial *100#
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To retrieve money from the bank's ATMs, they can dial *155*8*4#
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To retrieve money in a Moov agency, they can dial *155*2*1#
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To retrieve money from abroad, they can dial *155*1*3#
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For more assistance, they can call Moov Customer service at 1010/1011
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And also, if it doesn’t work in an agency, it’s always worth trying in another one
Do not hesitate to contact us if you still need more assistance for this.