Please find below some helpful information to help your recipient to cash out money in Orange Money in Ivory Coast:
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- Your recipient can visit any agent officially partnered with Orange Money. Provide their phone number and the amount of money they wish to cash out.
- Mention to the agent that they are picking up an intra-regional transfer to avoid being charged cashout fees
- Your recipient might want to upgrade their Orange Money wallet from Lite to Full wallet to increase the receiving limits and avoid cashout fees. To do this, provide the agent with their national ID or passport
- Dial #120# on their phone in order to enter their PIN code (code secret) and confirm the withdrawal. They may then receive an SMS to verify the authentication of the transaction
- Alternatively, your recipient can also cash out the money at any ATM in Orange Money network (max 100,000 FCFA). They will need to dial #144*82*[their secret code]# to get the authorization code.
*Information about the receiving side might be subject to change. Please check the Orange website for the most updated information.