Philippines - Tips for recipients

GCash

Please find below some information to help your recipient cash out money with Gcash in the Philippines

• For new GCash customers, your recipient must have an active and fully verified Gcash account to receive money transfers.
• If your recipient had trouble creating a GCash account or cashing out the funds, please contact GCash customer support.
• Read here about instructions on how to get their account fully verified.
• The wallet limits applicable to GCash users can be found here.
• If a transfer is sent to an old or inactive GCash account, the recipient can resolve this independently by transferring their balance to their new GCash account. They can:
  • Raise a ticket directly with the GCash Help Center here
  • Follow the steps outlined here 

Having trouble accessing your GCash transfer?

If your transfer was sent to an old or inactive GCash account, you can resolve this directly by transferring your balance to your new GCash account. Please contact the GCash Help Center for assistance, they'll be able to help you recover your funds.

 

Paymaya (Maya)

Please find below some information to help your recipient cash out money with Maya in the Philippines

• For new Maya customers, your recipient must have an active and fully verified PayMaya account to receive money transfers. If they had trouble creating a Maya account or need assistance, please contact Maya Customer support
• Read here for more information about verifying an account.
• The wallet limits applicable to Maya users can be found here.

Coins

Please find below some information to help your recipient cash out money with Coins in the Philippines

• Your recipient can create a Coins account by following the instructions available on the website.
• Read here the details on how recipients can cash out money with Coins.
• The wallet limits applicable to Coins users can be found here.