Please find below some useful information to help your recipient cash out with Orange Money in Guinea:
- When receiving an international transfer, the money will be moved to their sub-account "Réception Internationale". To access this account, they should dial *144# ten choose "option 1.Transfert d’argent" and then "2.Réception Internationale"
To consult their e-wallet balance and see if the transfer arrived, they can dial *144*3# or *144*1*2*1#;
- The code asked is the secret PIN chosen by your recipient when they opened the mobile account;
- Their FAQ is very complete and your recipient should visit this page for more information; https://www.orange-guinee.com/fr/assistance.html
If they have issues cashing out in one agency, it is always worth trying with another one;
If they need more assistance, they can call the Orange Money Customer Service calling 8277 or +224 624930000 from abroad
- They are also available on WhatsApp at this number: +224 611 00 00 00