Guinea - Orange cashout tips

Please find below some useful information to help your recipient cash out with Orange Money in Guinea:

  • When receiving an international transfer, the money will be moved to their sub-account "Réception Internationale". To access this account, they should dial *144# ten choose "option 1.Transfert d’argent" and then "2.Réception Internationale"
  • To consult their e-wallet balance and see if the transfer arrived, they can dial *144*3# or *144*1*2*1#;

  • The code asked is the secret PIN chosen by your recipient when they opened the mobile account; 
  • Their FAQ is very complete and your recipient should visit this page for more information;
  • If they have issues cashing out in one agency,  it is always worth trying with another one;

  • If they need more assistance, they can call the Orange Money Customer Service calling 8277 or  +224 624930000 from abroad

  • They are also available on WhatsApp at this number: +224 611 00 00 00


*Information about the receiving side might be subject to change. Please check the Orange Guinea website for the most updated information.

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