Please find below some useful information to help your recipient to cash out money with Orange in Senegal:
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Your recipient can either cash out the money or can pay services like SDE, SENELEC, TERANGA, Canal + directly with his mobile phone;
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Your recipient can check his mobile account balance by dialing #144#231#;
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In order to receive his first transfer from France, your recipient should remove the cap on his mobile account by going to an Orange Money agency with his ID;
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To modify his PIN code, your recipient must dial #144#73# and follow the steps;
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For more assistance, your recipient can contact the Orange Money support by Facebook: facebook.com/orange.sn, by Twitter: @SupportOrange, by email: serviceclient@orange-sonatel.com or by phone: 1444;
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And also, if it doesn’t work in an agency, it’s always worth trying in another one.
Do not hesitate to contact us if you need more assistance.
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