Please find below some useful information to help your recipient to cash out their Bancolombia A la mano transfer in Colombia:
- Your recipient should open the application and then select "Retirar plate" or "Mover plata"
- Please ask the recipient to follow the instructions on the app and then select "Generar código"
- A code will be sent to the mobile number associated with the account of the recipient and with this you can go to a "Corresponsal Bancario" or "Cajero Automático". The code is valid for 30 minutes only.
*Information about the receiving side might be subject to change. Please check the website for the most updated information.