The most useful piece of advice we have for you: the CashPlus agent, assisting your recipient, should check their *international* portal, then look for Taptap Send and then they will find the transfer. It is absolutely fine that the redemption code combines letters and numbers.
Please find below some additional useful information to help your recipient to cash out his CashPlus transfer:
Your recipient will have to provide their ID and the transaction code; for non-Moroccan nationals, they will need a valid working visa on top of their passport
Your recipient can cash out their transfer in any Cash Plus agency; they are open every day from 8:30 AM to 8:00 PM;
To find the nearest agency, use this link: https://www.cashplus.ma/reseau/trouver-une-agence;
The money is available instantly;
There isn’t cash out fees for your recipient
For further help, your recipient can contact CashPlus using this page: https://www.cashplus.ma/service-client/nous-contacter
- Their phone number is (212)0520020915
- Their direct email is firstname.lastname@example.org
Do not hesitate to contact us if you still more assistance!