Refunds and errors when sending from the United States

 

Funds will be available for use or collection immediately upon receipt by the Recipient, subject to any local regulatory requirements. Payment will be made at the exchange rate quoted in your receipt. Please note that for transfers sent to Haiti, a Haitian Government fee on remittances transfers will be deducted from the amount received by the recipient. The actual exchange rate for the fee will be determined at the time of payout based on the published Central Bank rates. 

 

You can cancel within 30 minutes of initiating the transaction, unless the funds have been paid to the designated recipient or deposited in the designated bank account, by calling Taptap Send Support at (833) 916 0670 or emailing us at support@taptapsend.com. Please contact Taptap Send Support if you have questions about your transaction. 

*Your recipient may receive less due to fees charged by the mobile wallet provider, by a bank and/or foreign transaction taxes. 

You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days by email (support@taptapsend.com). You can also contact us for a written explanation of your rights. 

If you still have an unresolved complaint regarding Taptap Send’s money transmission activity, please direct your complaint to:



For questions or complaints about TapTap Send, contact:

State Regulatory Agency, 800-111-2222, www.stateregulatoryagency.gov

Consumer Financial Protection Bureau, 855-411-2372, 855-729-2372 (TTY/TDD), www.consumerfinance.gov




For Alaska Residents Only:

If your issue is unresolved by TapTap Send Payments Co (+1 833 916 0670), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:</p>
Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

 

For questions or complaints about TapTap Send Payments Co. contact:
Alabama Securities Commission

            www.asc.alabama.gov

            (334) 242-2984

 

Arkansas Securities Department

            http://www.securities.arkansas.gov/

              (501) 324-9260

 

Arizona Department of Financial Institutions

            https://dfi.az.gov

              (602)-771-2800

RIGHT TO REFUND

You, the customer, are entitled to a refund of the money to be transmitted as a result of this agreement if Taptap Send Payments Co. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to refund of your money.

If you want a refund, you must mail or deliver your written request to Taptap Send Payments Co. at 228 Park Ave S., Suite 87488, New York, NY 10003-1502. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code. 

 

Colorado Division of Banking

            https://banking.colorado.gov/consumers/file-a-complaint

              (303) 894-7575

 

Connecticut Department of Banking
Consumer Credit Division

            https://portal.ct.gov/dob

              (860)-240-8200

For questions or complaints about Taptap Send contact:

District of Columbia Department of Insurance, Securities and Banking Banking Bureau

            www.disb.dc.gov

              (202) 727-8000

 

Delaware Office of the State Bank Commissioner

              (302) 739-4235

              banking.delaware.gov

Florida Office of Financial Regulation

              850-487-9687

              https://www.flofr.com/sitePages/FileAComplaint.htm

Georgia Department of Banking and Finance 

              https://dbf.georgia.gov

              (770) 986-1633

Hawaii Division of Financial Institutions

              www.cca.hawaii.gov/dfi

              (808) 586-2820

Iowa Division of Banking

              515-281-4014

              www.idob.state.ia.us/bank/docs/comscomp.aspx

Idaho Department of Finance

              www.finance.idaho.gov

              (208) 332-8000

Taptap Send is a licensed money transmitter regulated by the Illinois Department of Financial Institutions.  For questions or complaints about Taptap Send, contact:

Illinois Department of Financial Institutions

            888-473-4858

            http://www.idfpr.com/DFI.asp

Indiana Department of Financial Institutions

              https://www.in.gov/dfi

              (317)-232-3955

Kansas Office of the State Bank Commissioner
Consumer and Mortgage Lending Division

              https://www.osbckansas.org

              (785) 380-3939

Kentucky Department of Financial Institutions

              502-573-3390

              https://kfi.ky.gov/newstatic_Info.aspx?static_ID=347

Louisiana Office of Financial Institutions

              www.ofi.state.la.us

              (225) 925-4660

Taptap Send holds a foreign transmittal agency license in Massachusetts.  Its license number is FT2108069. For questions or complaints about Taptap Send, contact:

Massachusetts Division of Banks

            www.mass.gov/ocabr

            (617) 956-1500]

Maryland Office of the Commissioner of Financial Regulation

              www.dllr.state.md.us/finance

              (410) 230-6100

For questions or complaints about Taptap Send, contact:

Maine Department of Professional and Financial Regulation

              www.maine.gov/pfr/consumercredit/index.shtml

             (207) 624-8527

Michigan Department of Insurance and Financial Services 

              https://www.michigan.gov/difs

             (517)-284-8800

Minnesota Department of Commerce

Financial Institutions Division

               www.mn.gov/commerce

            651-539-1600 

Consumers should be aware that fraud may and does occur.  Please contact us via our toll-free number at +1 800 346 9252 or via email at support@taptapsend.com to report fraud or suspected fraud in connection with the services provided by Taptap Send.

Missouri Division of Finance

              https://finance.mo.gov

             (573) 751-3242

Mississippi Department of Banking and Consumer

              601-321-6901

              https://dbcf.ms.gov/contact/

North Carolina Office of the Commissioner of Banks
Non-Depository Entities Division

              https://www.nccob.gov/

              (919) 733-3016

For questions or complaints contact:
North Dakota Department of Financial Institutions

              www.nd.gov/dfi

              (701) 328-9933

For questions or complaints about Taptap Send, contact:
Nebraska Department of Banking and Finance

               www.nbdf.nebraska.gov

              (402) 471-2171

New Hampshire Banking Department

               https://www.nh.gov/banking/

              (603) 271-3561

New Jersey Department of Banking and Insurance

               www.state.nj.us/dobi

              (609) 292-7272

New Mexico Financial Institutions Division

               505-476-4885

              www.rld.state.nm.us/financialinstitutions/default.aspx

Taptap Send is authorized to engage in the business of money transmission in certain U.S. jurisdictions.

Taptap Send is licensed as a money transmitter by the New York State Department of Financial Services, which is located at One State Street, New York, NY 10004-1511.  Unresolved customer complaints may be mailed to the New York State Department of Financial Services. Taptap Send is responsible for the non-delivery or delayed delivery of your funds until such funds are received by the designated beneficiary, and Taptap Send is liable in the event that your funds are lost or stolen.  For questions or complaints about Taptap Send, contact:

New York State Department of Financial Services

            800-342-3736

            www.dfs.ny.gov

Ohio Department of Commerce
Division of Financial Institutions 

               https://www.com.ohio.gov/fiin

              (614)-728-8400

For questions or complaints about Taptap Send contact:
Oklahoma Banking Department

               www.ok.gov/banking

              (405) 521-2782

Oregon Department of Consumer and Business Services
Division of Finance and Corporate Securities

               www.oregon.gov/dcbs

              (888) 877-4894

Pennsylvania Department of Banking and Securities

               https://www.dobs.pa.gov

              (717) 787-1854

Puerto Rico Office of the Commissioner of Financial Institutions

               https://ocif.pr.gov

              (787)-723-3131

State of Rhode Island Department of Business Regulation
Division of Banking

               https://dbr.ri.gov/divisions/banking

              (401)-462-9500

For questions or complaints about Taptap Send contact:
South Carolina Office of the Attorney General, Money Services Division

               www.scag.gov

              (803) 734-4200

For questions or complaints contact:
South Dakota Department of Labor and Regulation
Division of Banking

               www.dlr.sd.gov/banking

              (605) 773-3421

For questions or complaints about Taptap Send contact:
Tennessee Department of Financial Institutions
Compliance Division

               www.tennessee.gov/tdfi

              (615) 253-2023

Texas Department of Banking

               www.dob.texas.gov

              (800) 621-0508

Utah Department of Financial Institutions

               https://dfi.utah.gov/resources/helpful-links/file-a-complaint/

              (801) 538 - 8830

Virginia Bureau of Financial Institutions

               www.scc.virginia.gov/bfi

              (804) 371-9657

Vermont Department of Financial Regulation

               https://dfr.vermont.gov/about-us/contact-us

              802-828-4872

State of Washington, Department of Financial Institutions
Division of Consumer Services

              www.dfi.wa.gov
              (360) 902-8700

West Virginia Division of Financial Institutions 

              https://dfi.wv.gov
              (304)-558-2294

Wyoming Division of Banking

               www.wyomingbankingdivision.wyo.gov
              (307) 777-7797

For questions or complaints, you can also contact the Consumer Financial Protection Bureau, CFPB at:

855-411-2372

855-729-2372 (TTY/TDD)

www.consumerfinance.gov


If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may also contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Blvd Sacramento, CA 95834.

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