Funds will be available for use or collection immediately upon receipt by the Recipient, subject to any local regulatory requirements. Payment will be made at the exchange rate quoted in your receipt. Please note that for transfers sent to Haiti, a Haitian Government fee on remittances transfers will be deducted from the amount received by the recipient. The actual exchange rate for the fee will be determined at the time of payout based on the published Central Bank rates.
You can cancel within 30 minutes of initiating the transaction, unless the funds have been paid to the designated recipient or deposited in the designated bank account, by calling Taptap Send Support at (833) 916 0670 or emailing us at support@taptapsend.com. Please contact Taptap Send Support if you have questions about your transaction.
*Your recipient may receive less due to fees charged by the mobile wallet provider, by a bank and/or foreign transaction taxes.
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days by email (support@taptapsend.com). You can also contact us for a written explanation of your rights.
If you still have an unresolved complaint regarding Taptap Send’s money transmission activity, please direct your complaint to:
For questions or complaints about TapTap Send, contact:
State Regulatory Agency, 800-111-2222, www.stateregulatoryagency.gov
Consumer Financial Protection Bureau, 855-411-2372, 855-729-2372 (TTY/TDD), www.consumerfinance.gov
For Alaska Residents Only:
If your issue is unresolved by TapTap Send Payments Co (+1 833 916 0670), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:</p>
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
For questions or complaints about TapTap Send Payments Co. contact:
Alabama Securities Commission
www.asc.alabama.gov
(334) 242-2984
Arkansas Securities Department
http://www.securities.arkansas.gov/
(501) 324-9260
Arizona Department of Financial Institutions
https://dfi.az.gov
(602)-771-2800
RIGHT TO REFUND
You, the customer, are entitled to a refund of the money to be transmitted as a result of this agreement if Taptap Send Payments Co. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to refund of your money.
If you want a refund, you must mail or deliver your written request to Taptap Send Payments Co. at 228 Park Ave S., Suite 87488, New York, NY 10003-1502. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
Colorado Division of Banking
https://banking.colorado.gov/consumers/file-a-complaint
(303) 894-7575
Connecticut Department of Banking
Consumer Credit Division
https://portal.ct.gov/dob
(860)-240-8200
For questions or complaints about Taptap Send contact:
District of Columbia Department of Insurance, Securities and Banking Banking Bureau
www.disb.dc.gov
(202) 727-8000
Delaware Office of the State Bank Commissioner
(302) 739-4235
banking.delaware.gov
Florida Office of Financial Regulation
850-487-9687
https://www.flofr.com/sitePages/FileAComplaint.htm
Georgia Department of Banking and Finance
https://dbf.georgia.gov
(770) 986-1633
Hawaii Division of Financial Institutions
www.cca.hawaii.gov/dfi
(808) 586-2820
Iowa Division of Banking
515-281-4014
www.idob.state.ia.us/bank/docs/comscomp.aspx
Idaho Department of Finance
www.finance.idaho.gov
(208) 332-8000
Taptap Send is a licensed money transmitter regulated by the Illinois Department of Financial Institutions. For questions or complaints about Taptap Send, contact:
Illinois Department of Financial Institutions
888-473-4858
http://www.idfpr.com/DFI.asp
Indiana Department of Financial Institutions
https://www.in.gov/dfi
(317)-232-3955
Kansas Office of the State Bank Commissioner
Consumer and Mortgage Lending Division
https://www.osbckansas.org
(785) 380-3939
Kentucky Department of Financial Institutions
502-573-3390
https://kfi.ky.gov/newstatic_Info.aspx?static_ID=347
Louisiana Office of Financial Institutions
www.ofi.state.la.us
(225) 925-4660
Taptap Send holds a foreign transmittal agency license in Massachusetts. Its license number is FT2108069. For questions or complaints about Taptap Send, contact:
Massachusetts Division of Banks
www.mass.gov/ocabr
(617) 956-1500]
Maryland Office of the Commissioner of Financial Regulation
www.dllr.state.md.us/finance
(410) 230-6100
For questions or complaints about Taptap Send, contact:
Maine Department of Professional and Financial Regulation
www.maine.gov/pfr/consumercredit/index.shtml
(207) 624-8527
Michigan Department of Insurance and Financial Services
https://www.michigan.gov/difs
(517)-284-8800
Minnesota Department of Commerce
Financial Institutions Division
www.mn.gov/commerce
651-539-1600
Consumers should be aware that fraud may and does occur. Please contact us via our toll-free number at +1 800 346 9252 or via email at support@taptapsend.com to report fraud or suspected fraud in connection with the services provided by Taptap Send.
Missouri Division of Finance
https://finance.mo.gov
(573) 751-3242
Mississippi Department of Banking and Consumer
601-321-6901
https://dbcf.ms.gov/contact/
North Carolina Office of the Commissioner of Banks
Non-Depository Entities Division
https://www.nccob.gov/
(919) 733-3016
For questions or complaints contact:
North Dakota Department of Financial Institutions
www.nd.gov/dfi
(701) 328-9933
For questions or complaints about Taptap Send, contact:
Nebraska Department of Banking and Finance
www.nbdf.nebraska.gov
(402) 471-2171
New Hampshire Banking Department
https://www.nh.gov/banking/
(603) 271-3561
New Jersey Department of Banking and Insurance
www.state.nj.us/dobi
(609) 292-7272
New Mexico Financial Institutions Division
505-476-4885
www.rld.state.nm.us/financialinstitutions/default.aspx
Taptap Send is authorized to engage in the business of money transmission in certain U.S. jurisdictions.
Taptap Send is licensed as a money transmitter by the New York State Department of Financial Services, which is located at One State Street, New York, NY 10004-1511. Unresolved customer complaints may be mailed to the New York State Department of Financial Services. Taptap Send is responsible for the non-delivery or delayed delivery of your funds until such funds are received by the designated beneficiary, and Taptap Send is liable in the event that your funds are lost or stolen. For questions or complaints about Taptap Send, contact:
New York State Department of Financial Services
800-342-3736
www.dfs.ny.gov
Ohio Department of Commerce
Division of Financial Institutions
https://www.com.ohio.gov/fiin
(614)-728-8400
For questions or complaints about Taptap Send contact:
Oklahoma Banking Department
www.ok.gov/banking
(405) 521-2782
Oregon Department of Consumer and Business Services
Division of Finance and Corporate Securities
www.oregon.gov/dcbs
(888) 877-4894
Pennsylvania Department of Banking and Securities
https://www.dobs.pa.gov
(717) 787-1854
Puerto Rico Office of the Commissioner of Financial Institutions
https://ocif.pr.gov
(787)-723-3131
State of Rhode Island Department of Business Regulation
Division of Banking
https://dbr.ri.gov/divisions/banking
(401)-462-9500
For questions or complaints about Taptap Send contact:
South Carolina Office of the Attorney General, Money Services Division
www.scag.gov
(803) 734-4200
For questions or complaints contact:
South Dakota Department of Labor and Regulation
Division of Banking
www.dlr.sd.gov/banking
(605) 773-3421
For questions or complaints about Taptap Send contact:
Tennessee Department of Financial Institutions
Compliance Division
www.tennessee.gov/tdfi
(615) 253-2023
Texas Department of Banking
www.dob.texas.gov
(800) 621-0508
Utah Department of Financial Institutions
https://dfi.utah.gov/resources/helpful-links/file-a-complaint/
(801) 538 - 8830
Virginia Bureau of Financial Institutions
www.scc.virginia.gov/bfi
(804) 371-9657
Vermont Department of Financial Regulation
https://dfr.vermont.gov/about-us/contact-us
802-828-4872
State of Washington, Department of Financial Institutions
Division of Consumer Services
www.dfi.wa.gov
(360) 902-8700
West Virginia Division of Financial Institutions
https://dfi.wv.gov
(304)-558-2294
Wyoming Division of Banking
www.wyomingbankingdivision.wyo.gov
(307) 777-7797
For questions or complaints, you can also contact the Consumer Financial Protection Bureau, CFPB at:
855-411-2372
855-729-2372 (TTY/TDD)
www.consumerfinance.gov
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may also contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Blvd Sacramento, CA 95834.
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