We are sorry if that's the case as we know how important it is for you that your transfer goes through. We always try our best to give our customers a speedy service but in the unfortunate event of a delay we kindly ask you to be patient.
When a transfer cannot be delivered immediately, we are always on top of it and contacting our local partner to make sure the issue is fixed as soon as possible. We follow-up with them all the time. We are absolutely aware how the transfers are extremely important for your recipients and we are always doing our maximum to fix the issue. These are just not words, we have several people dedicated in the team to always deliver the instant service you expect. You can trust us: we are working for you at each instant.
What shall I check?
The first thing is to read the exact status of your transfer. Very often, we will not be able to tell you a lot more than what's already displayed in the app. We try to be as precise as possible in our communications via the app.
You will receive a notification on your phone as soon as the transaction has been processed.
Once again, you can be certain that we always do our best to solve any issues affecting transfers.
Can you cancel my pending transfer?
It is also very important to note that we cannot cancel pending transfers. We understand how frustrating that can be for you but unfortunately this is not an option.
Please note that when transfers are pending, our Support team usually gets very busy so we thank you for your patience if you are trying to contact us.
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