Taptap Send really cares about its users' safety so we ask every user who has made a few transfers with us to verify the ownership of their account.
We need to receive a proof of address and proof of ID to lift the limits on your account. Once your account is verified with us, no limits to sending will be in place!
What do you have to send?
Please send us a photo ID that is not expired and that shows:
- Your name
- Your date of birth
- Your current address as indicated on your Taptap Send account
NOTE: if the address on the ID does not match, send us a utility bill instead or a bank statement.
⚠️ Please review that everything is correct before sending. No one likes sending documents so it's better to avoid unnecessary delays.
Most passports do not display addresses, does yours?
If there's an address, is it correct? If you moved since, no problem, send us the documents mentioned above.
What document can you send?
List of accepted documents for ID
List of accepted documents to prove address (less than 6 months old)
Criteria of the document
Please make sure you send a copy that we can accept, to avoid unnecessary delays. Your document needs to be:
- Clear and legible
- not cropped (let us see the entire document!)
- not a photocopy or a picture of a screen
- We will only accept proof of address sent over .pdf but not IDs
How to send document
You will receive a message directly in the app when you need to send documents. Just follow the flow and let us guide you.
If you have already sent some documents and they were no all accepted, you can resend from the app, open the Menu and select "Upload other documents".
What if there was an issue with the documents you sent?
We aim to review your documents in 24 hours, and if there's anything wrong, we will always inform you via email with a detailed explanation of what we need to receive. Review your inbox, and if you have any questions, please contact our Support team!