What do you need to open an account at Taptap Send?
Signing up is a simple, safe, and secure process that complies with local regulations and requirements. Requirements:
- You need to be a resident in Australia
- You must have an active Australian mobile phone number
We may ask you to provide a photo of your identification document (ID) issued by the government to verify your account.
Where can you send money to?
You can send money to many countries across Asia, Africa and South America, with more coming soon. Open the app and select the receiving country from the list on the homepage. You can also see this list on our website.
What cards can you use to send money:
You can send money using your debit cards and Visa/Master cards. Please see here for what cards we accept.
Any other payment we want to mention?? if so the name of the section should be amended to "payment methods"
Sending limits:
The amount that you can send depends on the country and provider you send to. Please refer to this article for the most updated sending limits. {update this article in due time!)
Please note that Taptap Send also has an internal limit per transfer of:
- AU$ 14,000 in a 30-day period
- AU$ 28,000 in a 90-day period
- AU$ 84,000 in a 365-day period
If you are sending a transfer to an e-wallet and use mobile money services, it depends on which provider you are sending money to and what type of wallet your recipient has (see here).
How much do you pay to send?
For most markets, we charge a small percentage of the exchange rate and no additional transfer fees. We work hard to offer the best daily exchange rates possible!
For certain countries, a small fixed fee is charged, regardless of the amount you send. There are no other hidden fees. You can check our website and select where you would like to send money to see how much your transfer costs.
Please note: Some mobile money providers may charge the recipient a small fee upon cashing out.
Verifying your account
As a regulated business for money transmission in multiple countries around the world, we need to follow compliance and security regulations to ensure our users' safety. This is why sometimes we ask our customers to verify the ownership of their account.
To verify your account, you’ll need to provide a government-issued identification document (ID) via the app. Please refer to the materials below for more information.
- What documents we accept.
- How to upload your ID (Guide video in: English, French, German, Italian, Spanish, Portuguese, Vietnamese)
We may need additional documents, but you will be informed directly if that's the case for you.