What do you need to open an account at Taptap Send?
Signing up is a simple, safe and secure process that complies with local regulations and requirements. Requirements:
- You need to be a resident in one of our available sending countries (please see the full list below)
- You must have an active mobile phone number from your country of residence
We may ask you to provide a photo of your identification document (ID) issued by the government to verify your account.
Where can you send money to?
You can send money to many countries across Asia, Africa and South America, with more coming soon. Open the app and select the receiving country from the list on the homepage. You can also see this list on our website.
What cards can you use to send money:
You can send money using your debit cards and Visa/Master cards. Please see here for what cards we accept.
In some markets, we make it easier for you to send money by offering additional payment method(s) on top of debit cards:
- Germany and Austria: Sofort
- Belgium: Bancontact
- The Netherlands: iDeal
The amount that you can send depends on the country and provider you send to. Please refer to this article for the most updated sending limits.
Please note that Taptap Send also has an internal limit per transfer of:
- 5,000 EUR per transaction (Germany and Netherlands, where the limit is 2,000 EUR and 4,000 EUR, respectively)
- 7,000 EUR in a 30-day period
- 5,000 GBP per transaction
- 9,000 GBP in a 30-day period
If you are sending a transfer to an e-wallet and use mobile money services, it depends on which provider you are sending money to and what type of wallet your recipient has (see here).
How much do you pay to send?
For most markets, we charge a small percentage of the exchange rate and no additional transfer fees. We work hard to offer the best daily exchange rates possible!
For certain countries, a small fixed fee is charged, regardless of the amount you send. There are no other hidden fees. You can check our website and select where you would like to send money to see how much your transfer costs.
Please note: Some mobile money providers may charge the recipient a small fee upon cashing out. We allow you to advance this fee in certain corridors. You can learn more here.
Verifying your account
As a regulated business for money transmission in multiple countries around the world, we need to follow compliance and security regulations to ensure our users' safety. This is why sometimes we ask our customers to verify the ownership of their account.
To verify your account, you’ll need to provide a government-issued identification document (ID) via the app. Please refer to the materials below for more information.
- What documents we accept.
- For users in other sending countries:
We may need additional documents, but you will be informed directly if that's the case for you.
Available sending countries:
We always work hard and strive our best to offer you with fast and secure transfers at great rates.
We are currently available in these countries. If you want your country to be added, send us a request at email@example.com.
- France (and Mayotte/La Réunion)
- United Kingdom