The second payment services directive (PSD2), a new EU regulation, requires payment services to implement strong customer authentication (SCA) when processing payments.
3DS2 is the updated card authentication protocol supported by card schemes. It is the solution to meet the SCA requirement while keeping the user experience and checkout flow as seamless as possible.
The aim is to make online payments more secure and fight fraud by proving it’s really you!
You can learn more here
What does this mean for my transactions?
Customers will be asked to confirm their identity more than before by providing 2 out of 3 elements during checkout:
- Something you know e.g. password, PIN, secret fact
- Something you have e.g. a code sent to the mobile phone associated with the bank
- Something you are e.g. fingerprint, facial recognition
Your bank may authenticate this via your bank’s app, one-time passcode sent to your mobile, or a card reader. The options differ per bank.
Here is how Nationwide chooses to authenticate customers.
When will this happen?
Banks have different timelines, meaning changes can happen before the regulatory deadlines:
- EEA: 31 December 2020 (this is already live in the EEA)
- UK: 14 March 2022
What do I need to do?
- Make sure that your 3 elements of authentication and contact details are up to date with your bank
- Download your bank’s app for a faster checkout and turn on your notifications
What if my transfer failed on Taptap Send because of 3DS?
If that's the case, it's because your bank could not allow the transfer to be processed. We recommend calling your bank and reviewing with them that everything is up to date, as mentioned above. Also, you should not worry because the funds would never be charged by us in case 3DS fails!
If you have questions on this, we are always happy to assist you but remember your first point of contact should be your bank!