Step by step guide: How to complete a transaction with SOFORT

SOFORT is an online direct payment method and works on the basis of online banking. It is only available in Germany for now. We will guide you through the process - step by step - in order for you to use it on Taptap Send’s app.

 

  • Choose the country you want to send money to
  • Enter the amount that you want to transfer, and click Next.
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  • Choose the recipient’s number from your list or add a new recipient and enter their details manually (please make sure everything is correct as we cannot guarantee refunds)           

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  • If you have not used SOFORT before or you have deleted/removed your card, you will need to add a card to your account and then choose the payment method when you initiate a transfer.  Otherwise, if you have already added a card to your account, you will be able to select the payment option where you see the Payment method information and an edit button on the right side (see screenshot below). Select the edit button and you will be prompted to use the other payment method available and then redirected to Sofort / Klarna Portal

 

Sofort / Klarna’s Portal:

Note:  Be informed that Sofort was acquired by Klarna and the Klarna Group. So don’t worry when you are redirected to Klarna’s Portal. Also, please be informed that the instructions and experience may vary between banks, but the most important thing is to follow the information on the screen to finalise the bank side of the transfer before being redirected to our app and be able to finalise the payment.

  • Select the name of your bank, navigate to the login section of the secure payment form, and log in with your own online banking login details. (You might be prompted to insert some additional information. If you do not see this option, proceed as usual.)

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  • The information will be sent to your bank application in an encrypted form. Depends on the login method you chose earlier, you will need to confirm your login accordingly (via MTAN, or SPUSH TAN, or PHOTO TAN etc.). Each confirmation code can be used only once and for your security cannot be entered a second time. You will be sent this by your bank on your mobile device. Please contact your bank if you do not receive your code. 
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  • Once done, click on Next and you should see this message
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  • You then have to go on your bank’s portal or banking app in order to authorise the transfer. Be informed that the transaction will be shown as “Taptap Send UK LTD
  • Once completed, go back to the Klarna / Sofort Portal and finalise the transfer
  • Once done, you can go back to the Taptap Send app to see the transfer status. As soon as it goes through, you will receive a push notification

 

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