Search

Step by Step guide - How to complete a transaction with Sofort

SOFORT is an online direct payment method and works on the basis of online banking. It is only available in Germany for now. We will guide you through the process - step by step - in order for you to use it on Taptap Send’s app.

 

  • Choose the country you want to send money to:mceclip0.png
  • Insert the amount in Euro you want to transfer, click on Next.

  •  Choose the recipient’s number from your Contact List or insert it manually by typing their legal name and their details (be sure it’s 100% correct as we don't guarantee refunds)

            

            mceclip1.png

  • If you have not used SOFORT before or you have deleted/removed your card, you will need to add a card to your account and then choose the payment method when you initiate a transfer.  Otherwise, if you have already added a card to your account, you will be able to select the payment option where you see the Payment method information and an edit button on the right side (see screenshot below). Select the edit button and you will be prompted to use the other payment method available and then redirected to Sofort/Klarna Portal

mceclip2.png

Sofort/Klarna’s Portal:

 

Note:  Be informed that Sofort was acquired by Klarna and the Klarna Group. So don’t worry when you are redirected to Klarna’s Portal. Also, please be informed that the instructions and experience may vary between banks, but the most important thing is to follow the information on the screen to finalise the bank side of the transfer before being redirected to our app and being able to finalise the payment.

 

  • You will have to select your country and insert the bank that will carry out the transfer. Alternatively, you can insert your bank code, IBAN or BIC

 

mceclip3.png

  • Now you will be in the login section of the secure payment form. Log in with your own online banking login details. You might be prompted to insert some additional information. If you do not see this option, proceed as usual

mceclip4.png

  • The information will be sent to your bank in an encrypted form. You will be asked for a confirmation code called TAN (Transaction Authentication Number). Each confirmation code can be used only once and for your security cannot be entered a second time. You will be sent this by your bank on your mobile device. Please contact your bank if you do not receive your code. Or, alternatively, you can choose to receive it via email 

mceclip5.png

  • Once done, click on Next and you should see this message

mceclip6.png

  • You then have to go on your bank’s portal or banking app in order to authorise the transfer. Be informed that the transaction will be shown as “Taptap Send UK LTD”
  • Once completed, go back to the Klarna/Sofort Portal and finalise the transfer

mceclip7.png

  • You will now be redirected to Taptap’s app and you will have to click on Finish Payment in order to authorise the bank transfer

mceclip8.png

  • You will then see the outcome of the transfer. As soon as it goes through, you will receive a notification

mceclip9.png

 

Was this article helpful?