Please find below some useful information to help your recipient to cash out money in MTN in Ivory Coast:
At the agency, your recipient will have to validate the transaction with the PIN code that he chose when they opened the mobile account and he will receive a SMS with all transaction details;
For more assistance, he can call MTN Customer Service at *133#
And also, if it doesn’t work in an agency, it’s always worth trying in another one
Do not hesitate to contact us if you still need more assistance.